Visitor Experience Guide
To Apply: Please submit a cover letter and resume to jobs@thehermitage.com with the position title in the subject line.
The Andrew Jackson Foundation:
The mission of the Andrew Jackson Foundation is to preserve the home place of Andrew Jackson, to create learning opportunities and to inspire citizenship through experiencing the life and unique impact of Jackson.
Andrew Jackson’s Hermitage has been open to the public as a historic site since 1889 and has been recognized as a National Historic Landmark since 1960. Today, the 1120-acre site is owned and operated by the Andrew Jackson Foundation, a private nonprofit organization. Annually, 220,000 people visit The Hermitage property to learn about the life and legacy of Andrew Jackson, Jacksonian America, and the Hermitage enslaved community.
Job Summary:
The Visitor Experience Guide I is a part-time position responsible for providing exceptional visitor experiences at Andrew Jackson’s Hermitage.
Primary Job Responsibilities:
• Provides excellent customer service to visitors.
• Orients visitors to the site.
• Provides guided historical tours as required and manages visitor traffic flow. • Maintains knowledge of history and promotes offerings of Andrew Jackson’s Hermitage, including tours, programs, museum store, food options, and membership.
• Distributes and assists visitors with the operation of audio tours and other technology. • Assists visitors with special requests and accommodations, including issues of accessibility. • Addresses and resolves visitor needs promptly and effectively or elevates them to manager. • Supports group tours for adults and children.
• Ensures that all literature, brochures, and promotional materials are stocked. • Maintains knowledge of emergency procedures and promptly communicates issues. • Performs other duties as assigned.
Preserve, Educate & Inspire
Supervisory Responsibilities:
• None.
Required Qualifications & Skills:
• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to keep a friendly and professional demeanor with guests.
• Ability to multitask in an effective manner.
• Ability to memorize and synthesize information into oral presentations.
Education & Experience:
• High school diploma or equivalent required.
• Preferred, one year of experience in a customer service or hospitality role.
Physical Requirements
• Ability to stoop, bend, lift, climb stairs, and walk.
• Ability to stand for prolonged periods of time.
• Must be able to lift up to 20 pounds at times.
• Must be able to access various departments of a given location.
• Ability to work inside or outside in varied elements.
Compensation:
• USD $15 per hour.
AN EQUAL OPPORTUNITY EMPLOYER:
Andrew Jackson Foundation is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and
Preserve, Educate & Inspire
celebrate the unique attributes, characteristics, and perspectives that make each person who they are. The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.
