Visitor Experience Manager
To Apply: Please submit a cover letter, resume, and writing sample (preferably a tour content guide or script document) to jobs@thehermitage.com with the position title in the subject line.
The Andrew Jackson Foundation:
The mission of the Andrew Jackson Foundation is to preserve the home place of Andrew Jackson, to create learning opportunities and to inspire citizenship through experiencing the life and unique impact of Jackson.
Andrew Jackson’s Hermitage has been open to the public as a historic site since 1889 and has been recognized as a National Historic Landmark since 1960. Today, the 1120-acre site is owned and operated by the Andrew Jackson Foundation, a private nonprofit organization. Annually, 220,000 people visit The Hermitage property to learn about the life and legacy of Andrew Jackson, Jacksonian America, and the Hermitage enslaved community.
Job Summary:
The Visitor Experience Manager is responsible for facilitating exceptional visitor experiences at Andrew Jackson’s Hermitage and overseeing Visitor Experience Guides under the supervision of the Director of Visitor Experience.
Supervisory Responsibilities:
The Visitor Experience Manager position shares responsibility for daily scheduling, training, evaluating, and supervising the Visitor Experience Guides.
Primary Job Responsibilities:
• Supervises the daily Visitor Experience Department operations of Andrew Jackson’s Hermitage as directed.
• Trains Visitor Experience Guides and other staff on Andrew Jackson, Jacksonian America, and the history of the Hermitage. In addition, train staff on how to provide exceptional experiences, site logistics and safety, collections security, and promote tour and program offerings.
• Schedules staff for the Visitor Experience Department. Manages staff call-outs. • Provides tours and programs as directed.
• Serves on the visitor experience content committee and performs content research as directed. Develops training materials and content as directed. Assist in evaluation of content and programs.
• Produces daily tour schedules for distribution to Visitor Experience staff.
• Performs other duties as assigned.
Preserve, Educate & Inspire
Required Qualifications & Skills:
• Excellent written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Strong attention to detail.
• Ability to deliver education through a variety of modalities.
• Ability to interact with a variety of individuals ranging in age, ability, and nationality.
Education & Experience:
• Bachelor’s degree in history, education, public history, or a related field required. • At least two years of experience delivering educational and public programs in a museum or historic home is required.
• At least one year of experience coordinating staff schedules, including managing varying availability, personal commitments, and shift preferences.
• Preferred: experience delivering first-person interpretation of a historical figure.
Schedule:
This position requires regular weekend work and occasional evening work.
Physical Requirements:
• Ability to stoop, bend, lift, and walk.
• Must be able to lift up to 20 pounds at times.
• Must be able to access various departments of a given location.
• Must be able to stand for prolonged periods of time.
Salary and Benefits:
• The salary range is $45,000 to $50,000.
• Benefits include medical, dental, vision, 401k, and vacation/sick.
AN EQUAL OPPORTUNITY EMPLOYER:
Andrew Jackson Foundation is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.
Preserve, Educate & Inspire
